Shipping Policy

Last Updated: July 23, 2026

At Velmorea, we are committed to providing a smooth and transparent shipping experience for our customers. Please review our shipping policy below for details regarding processing times, delivery estimates, and order tracking.

1. Order Processing Time

• Standard Processing: Orders are typically processed and dispatched within 2–3 business days after payment confirmation.

• Weekends & Holidays: Orders placed on weekends or public holidays will be processed on the next available business day.

• Peak Seasons: Processing times may be slightly extended during periods of high order volume.

2. Estimated Delivery Time & Delays

• Standard Shipping: Estimated delivery times generally range from 30–45 business days, depending on the destination, carrier availability, and local logistics conditions.

⚠️ Please Note: Delivery estimates are not guaranteed and may occasionally be affected by factors beyond our control, including:

• Severe weather conditions

• Transportation disruptions

• Carrier operational delays

• Customs clearance or other unforeseen circumstances

In such cases, shipping will resume once conditions stabilize and logistics operations return to normal.

3. Shipping Rates & Free Shipping

• Regional Rates: Shipping fees and free shipping eligibility vary depending on your destination country or region.

• Calculated at Checkout: Available shipping methods, applicable shipping charges, and any free shipping thresholds for your specific location will be clearly displayed at checkout before payment is completed.

4. Order Tracking

1. Once your order has been shipped, a tracking number will be generated and sent to you via email.

2. You can monitor the latest status of your shipment anytime by visiting the 17TRACK Tracking Platform.

(Please allow a few days after shipment for tracking details to update within the carrier’s system.)

5. Lost Packages

If your package is lost in transit or if the tracking information has not been updated for an extended period, please contact our customer support team immediately at jacquettasterman8357@outlook.com.

We will work directly with the shipping carrier to investigate the issue and assist you in finding an appropriate resolution.

6. Incorrect Shipping Information

Customers are responsible for ensuring all shipping details provided at checkout are complete and accurate. Velmorea is not responsible for delays, failed deliveries, or lost packages resulting from incorrect, incomplete, or undeliverable addresses supplied by the customer.

7. Contact Information

If you have any questions or concerns regarding our shipping policy, please contact us: