Refund & Return Policy

Last Updated: July 23, 2026

At Velmorea, we want you to be completely satisfied with your purchase. If you are not completely happy with your order, we are here to help.

1. Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility Requirements

To be eligible for a return, your item must be:

• In the same condition that you received it

• Unworn or unused

• With tags attached

• In its original packaging

• Accompanied by the receipt or proof of purchase

2. How to Start a Return

To initiate a return, please contact us at jacquettasterman8357@outlook.com.

If your return is accepted, we will provide you with instructions on how and where to send your package.

⚠️ Important Notice: Items sent back to us without first requesting a return will not be accepted.

Return Address

Velmorea Returns

Riverside Road, London, N15 6DA

United Kingdom

Return Shipping Costs

• Standard Returns: Customers are responsible for return shipping costs.

• Defective or Damaged Items: Return shipping costs will be covered by Velmorea if the item is defective, damaged during transit, incorrect, or subject to an error on our part.

3. Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged during shipping, or if you receive the wrong item so that we can evaluate the issue and make it right.

If the item is confirmed to be defective, damaged, or incorrectly delivered, Velmorea will cover the applicable return shipping costs.

4. Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom products (such as special orders or personalized items)

• Personal care goods (such as beauty products)

• Hazardous materials, flammable liquids, or gases

(Please contact us if you have questions or concerns regarding your specific item.)

🛑 Note: Unfortunately, we cannot accept returns on sale items or gift cards.

5. Exchanges

The fastest way to ensure you receive the item you want is to return the item you currently have. Once the return is accepted, you may place a new order for the replacement item.

6. European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

• Eligibility: Your item must be in the same condition that you received it, unworn or unused, with tags attached, in its original packaging, and accompanied by proof of purchase.

7. Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

1. Approval & Processing: If approved, your refund will be automatically issued to your original payment method within 10 business days.

2. Bank Processing Time: Please remember that it may take additional time for your bank or credit card provider to process and post the refund.

3. Delayed Refunds: If more than 15 business days have passed since we approved your refund, please contact us at jacquettasterman8357@outlook.com.

8. Store & Contact Information